Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards
Sale items


If you are not satisfied with one of our products at the time you receive it, you may return it to us for a refund or make an exchange. Please ship your package with a carrier that can provide tracking and insurance as Heybo is not responsible for lost packages. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.