Shipping & Returns

Returns Policy

Items will only be excepted for exchange or return if they are unwashed, undamaged, unused and must contain all original tags. Once the product has been received and inspected, a refund or exchange will be given within 5 to 10 business days.

We will issue an exchange or refund for up to 30 days of original purchase date. If the return label is lost or misplaced, we will only replace it 1 (one) time within 30 days of purchase date. All purchases of sale items are final from Heybo. Heybo is NOT liable for items lost in transit. Should this occur, the customer will have to file a claim with his/her local post office. When returning an item for refund that qualified for a gift with purchase (GWP), those items will need to be returned unwashed, undamaged, unused and must contain all original tags. If not, Heybo reserves the right to deduct the costs of the gift(s) from the return being issued.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.